Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino you think we should look at? This page tells you how to reach Canada Casinos and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in, though during busier periods it can take a little longer than usual to reply, so please bear with us if you don't hear back the same day.
What we can help with
Canada Casinos is an independent review and comparison site — we're not a casino operator, and we don't hold player funds, run promotions, or manage accounts. Because of that, there are some things we're well placed to answer and others that need to go elsewhere.
- Review accuracy — if you've played at a site we've covered and something in our write-up no longer matches your experience, we want to know.
- Bonus terms and offers — general questions about how welcome offers, wagering requirements or free spins typically work are within our wheelhouse.
- Site suggestions — if there's a Canadian-facing casino you think deserves a look, let us know and we'll consider it for a future review.
- Corrections — spotted an outdated bonus figure, a broken link, or a factual slip? Flag it and we'll get it fixed.
What we can't help with
A few things sit outside what a comparison site can resolve directly:
- Account issues — deposits, withdrawals, verification (KYC) delays, or login problems need to go to the casino's own support team, since we have no access to player accounts.
- Bonus disputes — if a promotion hasn't credited as expected, the operator's support desk or their licensing authority is the right first stop, not us.
- Payment troubleshooting — questions about a specific transaction, whether by e-transfer, credit card or e-wallet, are something only the casino or your payment provider can look into.
If you're dealing with any of the above, check the "Contact" or "Support" section of the casino in question first — most Canadian-facing operators offer live chat or email support directly on their site.
Concerned about your gambling, or someone else's?
If you or someone you know is finding it hard to keep gambling under control, that's a conversation worth having sooner rather than later. Our Responsible Gambling page has practical guidance, including where to find independent support services available to players in Canada.
Before you write in, it might already be covered
A lot of common questions are already answered elsewhere on the site. If you're trying to work out how we arrive at our rankings, what to check before signing up, or how the site itself operates, these pages are a faster route than waiting on a reply:
- Our About Us page explains who runs Canada Casinos and how we approach reviewing casinos.
- Our Terms and Conditions page covers how the site itself can be used, including the limits of the information we publish.
Sending a useful message
To help us respond faster, it's worth including a few details in your first email:
- The name of the casino your question relates to, if applicable.
- Which page or review you're referring to (a link or the page title helps).
- A short description of the issue or question — the more specific, the quicker we can act on it.
We can't guarantee every suggestion or correction will change what's published, but every message is read, and factual corrections in particular are something we take seriously — accuracy is the whole point of a comparison site.